One of the most significant features I had the priviledge to work on that put The Regence Group ahead of the competition was the investment in cost and treatment transparency tools that empowered patients to make more informed decisions about their healthcare.
We educated members about Emergency Room alternatives, which are urgent care facilities that typically provide care with little to no wait time and at less cost than Emergency Rooms. We made them easily findable in our Provider Search.
We saved Cambia millions of dollars in printing costs. Members were automatically enrolled in paperless statements and we gave them the ability to request statements by mail.
This project was Regence's first online bill pay feature.
I created a new series of visual designs that were aligned with the brand.