This project was an opportunity to educate members about Emergency Room alternatives, which are urgent care facilities that typically provide care with little to no wait time and at less cost than Emergency Rooms. A 'canned' search for Emergency Room alternative clinics was also developed in our Provider Search.
This was the first overhaul of the Benefits section during my career at Regence. The first row shows how I enhanced the Benefits experience and the second row shows what it looked like beforehand. It is a constant challenge to improve the user experience in the healthcare insurance industry because much of the copy is legally required to display to members.
This project resulted in saving Cambia millions of dollars in printing costs. Initially going paperless was optional for members but eventually it became mandatory. Today the member is automatically enrolled in paperless statements but they do have the option to request statements by mail.
This project was Regence's first online bill pay feature.
Creating new UI designs that were consistent with the brand was my main contribution in the early years at Regence.