The Regence Group

My first position at The Regence Group (now Cambia Health Solutions) was Senior Web Interface Designer where my primary responsibilities were wireframing, UI design and front-end development. This body of work highlights how I improved the insured member portal known as myRegence.com.

Emergency Room Alternatives (2011)

This project was an opportunity to educate members about Emergency Room alternatives, which are urgent care facilities that typically provide care with little to no wait time and at less cost than Emergency Rooms. A 'canned' search for Emergency Room alternative clinics was also developed in our Provider Search.

  • ER Alternatives workflow
  • ER Alternatives promo on My Navigator landing page
  • ER Alternatives promo on Provider Search
  • ER Alternatives landing page
  • ER Alternatives promotion on MyNavigator landing page
  • ER Alternatives promotion on Provider Search
  • ER Alternatives landing page

Benefits (2011)

This was the first overhaul of the Benefits section during my career at Regence. The first row shows how I enhanced the Benefits experience and the second row shows what it looked like beforehand. It is a constant challenge to improve the user experience in the healthcare insurance industry because much of the copy is legally required to display to members.

  • Redesigned benefits coverage
  • Redesigned benefits copays
  • Redesigned about benefits

Before

  • Legacy benefits coverage
  • Legacy benefits copays
  • Legacy about benefits

Go Paperless (2010)

This project resulted in saving Cambia millions of dollars in printing costs. Initially going paperless was optional for members but eventually it became mandatory. Today the member is automatically enrolled in paperless statements but they do have the option to request statements by mail.

  • Go Paperleses workflow
  • Message intercept wireframe
  • Manage prefs wireframe
  • Go Paperless message intercept
  • Go Paperless prefs page

Individual Billing (2010)

This project was Regence's first online bill pay feature.

  • workflow
  • View Bill wireframe
  • Pay Bill wireframe
  • View Bill design
  • Pay Bill design

Visual Design (2009)

Creating new UI designs that were consistent with the brand was my main contribution in the early years at Regence.

  • My Advisor landing page
  • My Health landing page
  • Going Paperless instruction page
  • Rewards landing page

My Role

  • Design Lead

My Responsibilities

  • Art Direction
  • HTML/CSS
  • Interface Design
  • User Experience
  • Wireframing

Duration

  • 2009-2011

Tools

  • Adobe
  • Visio

Team + Me

  • Account Manager
  • Engineering Lead
  • Engineers - 3
  • QA Engineers - 2
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